Privacy Policy
Effective Date: 20-03-2025
Last Updated: 20-03-2025
At Vintage Herbals India, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website vintageherbalsindia.com and purchase our Ayurvedic products.
1. Information We Collect
We collect the following types of information:
a. Personal Information
Name
Email address
Phone number
Billing and shipping address
Payment details (processed securely through third-party payment gateways)
b. Non-Personal Information
IP address
Browser type and version
Pages visited and time spent on the website
Device and operating system details
2. How We Use Your Information
We use your information to:
✅ Process and deliver orders
✅ Improve our website, products, and customer service
✅ Send order confirmations and customer support responses
✅ Send promotional emails (only with your consent)
✅ Ensure website security and fraud prevention
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share it with:
Third-Party Service Providers (for payment processing, shipping, and marketing)
Legal Authorities (if required by law for fraud prevention or compliance)
4. Data Security
We take strict security measures to protect your data against unauthorized access, alteration, or disclosure. Payment details are handled by secure third-party providers, and we do not store sensitive financial data.
5. Cookies & Tracking Technologies
We use cookies to enhance your experience, analyze website traffic, and provide personalized content. You can manage cookie preferences through your browser settings.
6. Your Rights & Choices
Access & Update: You can review and update your personal details anytime.
Opt-Out: You can unsubscribe from marketing emails.
Data Deletion: You can request deletion of your personal data by contacting us.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.
8. Children’s Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect their data.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Effective Date."
Terms and Conditions
Effective Date: 20-03-2025
Last Updated: 20-03-2025
At Vintage Herbals India , we strive to provide high-quality Ayurvedic products. If you are not fully satisfied with your purchase, please review our refund policy below.
1. Eligibility for Refund
We accept refund requests under the following conditions:
✔ The product is damaged or defective upon arrival.
✔ The wrong product was delivered to you.
✔ The product is expired at the time of delivery.
✔ The product is unopened, unused, and in its original packaging (for returnable items).
Non-Refundable Items:
❌ Opened, used, or partially consumed products.
❌ Products without original packaging or missing labels.
❌ Products purchased under special discounts or promotions.
❌ Customized or personalized Ayurvedic formulations.
2. How to Request a Refund
To initiate a refund request, please follow these steps:
1️⃣ Contact our Customer Support within [X] days of receiving the product at [Your Email/Phone].
2️⃣ Provide the order number, product details, and reason for the refund request.
3️⃣ Attach clear images of the damaged or incorrect product.
4️⃣ Once approved, we will provide a return shipping address (if applicable).
3. Refund Process
✔ Refunds will be processed within [X] business days after receiving the returned product.
✔ Refunds will be issued to the original payment method (credit/debit card, UPI, etc.).
✔ For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit.
4. Late or Missing Refunds
If you haven’t received your refund, please:
Check your bank account again.
Contact your credit card provider, as processing time may vary.
If the issue persists, contact us at [Your Email/Phone].
5. Exchanges
We do not offer direct product exchanges. If you receive a damaged or incorrect product, you may request a replacement instead of a refund.
6. Cancellation Policy
Orders can be canceled before shipping for a full refund.
Once an order is shipped, it cannot be canceled.
7. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with a revised "Effective Date".